Reach a human · Water
Talk to a person at Thames Water
Bills, leaks, supply problems and payment help.
Hours and numbers
Opening hours24 hours a day, 7 days a week.
Fastest route to a person
- For no water or a leak, say “emergency” or “no water”
- For bills, have your customer reference ready
Menu shortcuts change often. Tell us if one stops working.
Quietest time to call
Mid-morning, Tuesday to Thursday
Busiest, avoid if you can
Monday mornings and during hosepipe bans or outages
Monday mornings and during hosepipe bans or outages
Other ways in
Online accountBills, meter readings and payment plans
SocialThames Water on X and Facebook
Not sorted? Complain
Complain to Thames Water. If still unhappy, the Consumer Council for Water helps free, then the water ombudsman scheme.
Sort it out
Also in Water
Last checked 2026-11-05 · Source