✉️ Cancel or complain
Write a complaint letter that works
Pick the company type and what you want. We'll write the letter and tell you which free ombudsman to go to if they don't sort it.
What to do next
Your letter
This is general information, not legal advice. Rules can change: check GOV.UK or Citizens Advice before you act. Savvy Sums never charges you or takes a cut.
Good to know
How long should I wait for a reply?
Give them 14 days to reply. Most ombudsmen take your case after 8 weeks, or sooner with a deadlock letter.
Is the ombudsman free?
Yes, always free for you, and the company has to follow its decision if you accept it.
Email or post?
Email is fine and gives you a dated record.
Sort it out
Rules last checked 6 Nov 2026