🛍️ Get money back
Can I get a refund?
Check your rights under the Consumer Rights Act in 4 taps, then copy a letter that quotes the law.
What to do next
Your letter
This is general information, not legal advice. Rules can change: check GOV.UK or Citizens Advice before you act. Savvy Sums never charges you or takes a cut.
Good to know
Do I have to accept a repair?
Not in the first 30 days. You can reject faulty goods and ask for a full refund.
Can a shop refuse without a receipt?
You need proof of purchase, but a bank statement or order email counts.
Who pays return postage?
For faulty goods, the shop. For change of mind online, often you, unless they say otherwise.
Find the number
Sort it out
Rules last checked 6 Nov 2026