Reach a human · Shopping
Talk to a person at Boots
Online orders, Advantage Card, prescriptions and refunds.
Standard rate, included in most mobile minutes
0345 070 8090
! Number not yet checked on the official website
Hours and numbers
Opening hoursCheck boots.co.uk for current hours.
Fastest route to a person
- For a prescription problem, your local Boots pharmacy is usually quickest
- Have your order number and the email you ordered with ready
- Pick the option for an existing order, then say “adviser” if a voice assistant answers
- For a refund or replacement, ask for a reference number before you hang up
Menu shortcuts change often. Tell us if one stops working.
Quietest time to call
Weekday mid-morning
Busiest, avoid if you can
Boxing Day, January returns and Black Friday week
Boxing Day, January returns and Black Friday week
Other ways in
Online helpboots.co.uk
In storeMany returns are quicker at a store till with your receipt or order email
Not sorted? Complain
Complain to the retailer under the Consumer Rights Act. If you paid by card, ask your bank for a chargeback, or use Section 75 on a credit card for items over £100.
Sort it out
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Last checked 2026-11-06