Reach a human · Shopping
Talk to a person at eBay
Item not received, returns and account problems.
eBay has no public dial-in number. You can ask for a callback.
No phone line
! Number not yet checked on the official website
Hours and numbers
Opening hoursOnline help is open 24/7.
Fastest route to a person
- Open a case first: Purchases, the item, then “I didn't receive it” or “Return this item”
- Then Help, Contact us, choose the topic and pick “Call us” or chat
- If the seller doesn't fix it in 3 business days, ask eBay to step in
Menu shortcuts change often. Tell us if one stops working.
Quietest time to call
Weekday mid-morning
Busiest, avoid if you can
Boxing Day, January returns and Black Friday week
Boxing Day, January returns and Black Friday week
Other ways in
Money Back GuaranteeOpen the case in your purchase history
Chat or callbackeBay Help, Contact us
Not sorted? Complain
Complain to the retailer under the Consumer Rights Act. If you paid by card, ask your bank for a chargeback, or use Section 75 on a credit card for items over £100.
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Last checked 2026-11-05