Reach a human · Shopping
Talk to a person at Amazon UK
Orders, refunds, returns and Prime.
Free. A callback is usually faster than calling.
0800 279 7234
! Number not yet checked on the official website
Hours and numbers
Opening hoursCheck Amazon Help for current hours.
Fastest route to a person
- Best route: Help, Customer Service, pick the order, then “I need more help”, then “Request a phone call”
- Amazon rings you, usually within a minute
Menu shortcuts change often. Tell us if one stops working.
Quietest time to call
Weekday mid-morning
Busiest, avoid if you can
Boxing Day, January returns and Black Friday week
Boxing Day, January returns and Black Friday week
Other ways in
CallbackAmazon Help, Contact us
ChatAmazon Help, Contact us
Not sorted? Complain
Complain to the retailer under the Consumer Rights Act. If you paid by card, ask your bank for a chargeback, or use Section 75 on a credit card for items over £100.
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Last checked 2026-11-05