Reach a human · Shopping
Talk to a person at John Lewis
Orders, deliveries and returns.
Standard rate, included in most mobile minutes
0345 604 9049
! Number not yet checked on the official website
Hours and numbers
Opening hoursCheck johnlewis.com for current hours.
Fastest route to a person
- Have your order number ready
- Say “delivery” or “refund”
Menu shortcuts change often. Tell us if one stops working.
Quietest time to call
Weekday mid-morning
Busiest, avoid if you can
Boxing Day, January returns and Black Friday week
Boxing Day, January returns and Black Friday week
Other ways in
Live chatjohnlewis.com customer services
In storeReturns at any shop
Not sorted? Complain
Complain to the retailer under the Consumer Rights Act. If you paid by card, ask your bank for a chargeback, or use Section 75 on a credit card for items over £100.
Sort it out
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Last checked 2026-11-05