🚆 Get money back
Train late? Get money back
Put in your delay and ticket price to see your Delay Repay refund. Most trains pay from 15 minutes.
What to do next
Your letter
This is general information, not legal advice. Rules can change: check GOV.UK or Citizens Advice before you act. Savvy Sums never charges you or takes a cut.
Good to know
How long do I have to claim?
28 days from the journey.
Do I get paid if it was the weather?
Yes. Delay Repay pays whatever the cause.
Who do I claim from?
The company that ran the delayed train, even if you bought the ticket elsewhere.
Find the number
Sort it out
Rules last checked 6 Nov 2026