Reach a human · Rail & coach
Talk to a person at LNER
Tickets, Delay Repay and journey help on the East Coast line.
Standard rate, included in most mobile minutes
03457 225 333
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Hours and numbers
Opening hoursCheck lner.co.uk for current hours.
Fastest route to a person
- Have your ticket, booking reference or smartcard number ready
- For a refund or Delay Repay, the online form is usually faster than calling
- Ask for a reference number before you hang up
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Quietest time to call
Mid-morning, midweek
Busiest, avoid if you can
Strike days, Monday mornings and after major disruption
Strike days, Monday mornings and after major disruption
Other ways in
Online helplner.co.uk
Delay RepayClaim online for delays of 15 or 30 minutes or more
Not sorted? Complain
Complain to the train company. After 40 working days, or if you're unhappy with the reply, the Rail Ombudsman is free.
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Last checked 2026-11-06