Reach a human · Rail & coach
Talk to a person at Trainline
Ticket bookings, refunds and changes made through Trainline.
No public phone line
No phone line
! Number not yet checked on the official website
Hours and numbers
Opening hoursCheck thetrainline.com for current hours.
Fastest route to a person
- Delay Repay goes to the train company, not Trainline
- There's no public phone line, so use the online help or chat
- Have your order or account details ready before you start the chat
- Ask for a reference number in the chat and save a screenshot
Menu shortcuts change often. Tell us if one stops working.
Quietest time to call
Mid-morning, midweek
Busiest, avoid if you can
Strike days, Monday mornings and after major disruption
Strike days, Monday mornings and after major disruption
Other ways in
Online helpthetrainline.com/help
Delay RepayClaim online for delays of 15 or 30 minutes or more
Not sorted? Complain
Complain to the train company. After 40 working days, or if you're unhappy with the reply, the Rail Ombudsman is free.
Sort it out
Also in Rail & coach
Last checked 2026-11-06