Reach a human · Gyms & leisure
Talk to a person at The Gym Group
Memberships, payments and cancelling.
No public phone line
No phone line
! Number not yet checked on the official website
Hours and numbers
Opening hoursCheck thegymgroup.com for current hours.
Fastest route to a person
- There's no public phone line, so use the online help or chat
- Have your order or account details ready before you start the chat
- Ask for a reference number in the chat and save a screenshot
Menu shortcuts change often. Tell us if one stops working.
Quietest time to call
Weekday mid-morning
Busiest, avoid if you can
January and Monday mornings
January and Monday mornings
Other ways in
Online helpthegymgroup.com/help
AppMembership, freezes and cancellations
Not sorted? Complain
Complain to the company in writing and keep a copy. If you paid by card, ask your bank about a chargeback.
Sort it out
Also in Gyms & leisure
Last checked 2026-11-06