Reach a human · Mobile
Talk to a person at Virgin Mobile
Airtime, billing and the move to O2.
Standard rate. Free on 789 from a Virgin Media landline.
0345 600 0789
✓ Number checked on the official website
Hours and numbers
Opening hoursMon to Fri, 8am to 9pm. Sat, 8am to 8pm. Sun, 8am to 6pm.
From a Virgin Media landline789
Fastest route to a person
- Say “billing” or “leaving”
- Have your mobile number and account PIN ready
Menu shortcuts change often. Tell us if one stops working.
Quietest time to call
8am to 9am or after 7pm, midweek
Busiest, avoid if you can
Monday mornings and the day new phones launch
Monday mornings and the day new phones launch
Other ways in
Web chatEvery day, 8am to 10pm
Complaint formvirginmedia.com/help/virgin-mobile-complaint
Not sorted? Complain
Complain to Virgin Mobile. After 8 weeks, or a deadlock letter, CISAS is free.
Sort it out
Also in Mobile
Last checked 2026-11-05 · Source