Reach a human · Cars & breakdown
Talk to a person at The AA
Breakdown cover, membership, insurance and driving lessons.
Free from mobiles and landlines
0800 88 77 66
! Number not yet checked on the official website
Hours and numbers
Opening hoursCheck theaa.com for current hours.
Fastest route to a person
- If you've broken down, use the AA app or the breakdown number, not the membership line
- Have your account, policy or card number ready, and pass security first
- Say “speak to someone” or choose the option for an existing account or claim
- For a complaint, say the word “complaint” clearly so it gets logged
- Ask for a reference number before you hang up
Menu shortcuts change often. Tell us if one stops working.
Quietest time to call
Mid-afternoon, Tuesday to Thursday
Busiest, avoid if you can
Monday mornings and the first cold snap of winter
Monday mornings and the first cold snap of winter
Other ways in
Online helptheaa.com
App or online accountMost changes, documents and chat are in the app
Not sorted? Complain
Complain to the firm. After 8 weeks, or a final response letter, the Financial Ombudsman Service is free.
Sort it out
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Last checked 2026-11-06