Reach a human · Insurance
Talk to a person at Aviva
Car, home, life and pension policies, and claims.
Free from mobiles and landlines
0800 015 1498
! Number not yet checked on the official website
Hours and numbers
Opening hoursCheck aviva.co.uk for current hours.
Fastest route to a person
- Have your account, policy or card number ready, and pass security first
- Say “speak to someone” or choose the option for an existing account or claim
- For a complaint, say the word “complaint” clearly so it gets logged
- Ask for a reference number before you hang up
Menu shortcuts change often. Tell us if one stops working.
Quietest time to call
Mid-afternoon, Tuesday to Thursday
Busiest, avoid if you can
Monday mornings, after storms and around renewal dates
Monday mornings, after storms and around renewal dates
Other ways in
Online helpaviva.co.uk/help-and-support/contact-us
App or online accountMost changes, documents and chat are in the app
Not sorted? Complain
Complain to the firm. After 8 weeks, or a final response letter, the Financial Ombudsman Service is free.
Sort it out
Also in Insurance
Last checked 2026-11-06