Reach a human · Travel
Talk to a person at British Airways
Bookings, delays, refunds and Avios.
Standard rate, included in most mobile minutes
0344 493 0787
✓ Number checked on the official website
Hours and numbers
Opening hours24/7 for bookings and changes.
Lost or delayed baggage, 24/70344 493 0785
Disability assistance0800 408 1100
Fastest route to a person
- Manage most changes in Manage My Booking first
- On the call press 1 to change a booking you can't change online
- Have your booking reference ready
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Quietest time to call
Late evening or early morning, midweek
Busiest, avoid if you can
Strike days, school holiday Saturdays and the day after disruption
Strike days, school holiday Saturdays and the day after disruption
Other ways in
Online claimsbritishairways.com, Help and contacts
App chatBA app
Not sorted? Complain
Complain to the airline. After 8 weeks, use the airline's approved ADR scheme, or the CAA's complaints team if it has none.
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Flight delayed 3 hours or more?
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Last checked 2026-11-05 · Source