Reach a human · Energy
Talk to a person at British Gas
Bills, meter readings, refunds and boiler cover.
Standard rate, included in most mobile minutes
0333 202 9802
! Number not yet checked on the official website
Hours and numbers
Opening hoursCheck britishgas.co.uk/help for current hours.
Gas emergency (any supplier)0800 111 999
Fastest route to a person
- Say “energy bill” or “refund” rather than “boiler” to avoid the HomeCare menu
- Have your account number and a fresh meter reading ready
Menu shortcuts change often. Tell us if one stops working.
Quietest time to call
Right at opening, Tuesday to Thursday
Busiest, avoid if you can
Mondays, the start of the month and the days after price changes
Mondays, the start of the month and the days after price changes
Other ways in
Web chatIn your online account
British Gas appMeter readings and bills
Not sorted? Complain
Complain to the supplier. After 8 weeks, or a deadlock letter, the Energy Ombudsman is free.
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Last checked 2026-11-05