Reach a human · Energy
Talk to a person at OVO Energy
Bills, smart meters and refunds.
Standard rate, included in most mobile minutes
0330 175 9669
✓ Number checked on the official website
Hours and numbers
Opening hoursMon to Fri, 8am to 8pm. Weekends, 9am to 5pm.
Gas emergency (any supplier)0800 111 999
Power cut (any supplier)105
Fastest route to a person
- Say “billing” or “refund”
- Have your account number ready
Menu shortcuts change often. Tell us if one stops working.
Quietest time to call
Right at opening, Tuesday to Thursday
Busiest, avoid if you can
Mondays, the start of the month and the days after price changes
Mondays, the start of the month and the days after price changes
Other ways in
Live chatOVO app and website
Not sorted? Complain
Complain to the supplier. After 8 weeks, or a deadlock letter, the Energy Ombudsman is free.
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Last checked 2026-11-05 · Source