Talk to a person at Scottish Water

Hours and numbers

Fastest route to a person

1. In Scotland water bills come with council tax, so billing questions go to your council
2. Have your customer reference ready (it's on your bill)
3. For a leak or no water, pick the emergency option: it's answered first
4. For bills, ask about payment plans and discount schemes

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Quietest time to call

Other ways in

Not sorted? Complain

Complain to the water company. If it isn't sorted, the Consumer Council for Water helps free, then the Water Redress Scheme.