Reach a human · Travel
Talk to a person at TUI
Package holidays, flights, changes and refunds.
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0203 451 2688
✓ Number checked on the official website
Hours and numbers
Opening hoursMon to Fri 9am to 7pm, Sat 9am to 5pm, Sun 10am to 5pm
Assisted travel0800 145 6920
Marella Cruises0203 636 1862
Fastest route to a person
- Have your booking reference and the lead passenger's name ready
- If you're travelling within 72 hours, pick that option: it's answered first
- Ask for any change, refund or voucher to be confirmed by email
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Quietest time to call
Late evening or early morning, midweek
Busiest, avoid if you can
Strike days, school holiday Saturdays and the day after disruption
Strike days, school holiday Saturdays and the day after disruption
Other ways in
Online helptui.co.uk/destinations/info/contact-us
App or Manage bookingChanges, check-in and refunds
Not sorted? Complain
Complain to the airline. After 8 weeks, use the airline's approved ADR scheme, or the CAA's complaints team if it has none.
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Last checked 2026-11-06 · Source