Reach a human · Insurance
Talk to a person at Vitality
Health and life insurance, rewards and claims.
Standard rate, included in most mobile minutes
0345 602 3523
! Number not yet checked on the official website
Hours and numbers
Opening hoursCheck vitality.co.uk for current hours.
Fastest route to a person
- Have your account, policy or card number ready, and pass security first
- Say “speak to someone” or choose the option for an existing account or claim
- For a complaint, say the word “complaint” clearly so it gets logged
- Ask for a reference number before you hang up
Menu shortcuts change often. Tell us if one stops working.
Quietest time to call
Mid-afternoon, Tuesday to Thursday
Busiest, avoid if you can
Monday mornings, after storms and around renewal dates
Monday mornings, after storms and around renewal dates
Other ways in
Online helpvitality.co.uk
App or online accountMost changes, documents and chat are in the app
Not sorted? Complain
Complain to the firm. After 8 weeks, or a final response letter, the Financial Ombudsman Service is free.
Sort it out
Also in Insurance
Last checked 2026-11-06