Reach a human · Mobile
Talk to a person at VOXI
SIM-only plans, PAC codes and account help.
No public phone line
No phone line
! Number not yet checked on the official website
Hours and numbers
Opening hoursCheck voxi.co.uk for current hours.
Fastest route to a person
- For a PAC code, text PAC to 65075
- There's no public phone line, so use the online help or chat
- Have your order or account details ready before you start the chat
- Ask for a reference number in the chat and save a screenshot
Menu shortcuts change often. Tell us if one stops working.
Quietest time to call
8am to 9am or after 7pm, midweek
Busiest, avoid if you can
Monday mornings and the day new phones launch
Monday mornings and the day new phones launch
Other ways in
Online helpvoxi.co.uk/help
App or online accountBills, faults and upgrades
Not sorted? Complain
Complain in writing. After 8 weeks, or a deadlock letter, take it free to your provider's ombudsman scheme (Ombudsman Services: Communications or CISAS).
Sort it out
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Last checked 2026-11-06