Reach a human · Water
Talk to a person at Welsh Water (Dŵr Cymru)
Bills, leaks, meters and supply problems in Wales.
Free from mobiles and landlines
0800 052 0145
! Number not yet checked on the official website
Hours and numbers
Opening hoursCheck dwrcymru.com for current hours.
Fastest route to a person
- Have your customer reference ready (it's on your bill)
- For a leak or no water, pick the emergency option: it's answered first
- For bills, ask about payment plans and discount schemes
Menu shortcuts change often. Tell us if one stops working.
Quietest time to call
Mid-morning, Tuesday to Thursday
Busiest, avoid if you can
Monday mornings and during hosepipe bans or outages
Monday mornings and during hosepipe bans or outages
Other ways in
Online helpdwrcymru.com
Online accountMeter readings, bills and payment plans
Not sorted? Complain
Complain to the water company. If it isn't sorted, the Consumer Council for Water helps free, then the Water Redress Scheme.
Sort it out
Also in Water
Last checked 2026-11-06