Talk to a person at Age UK Advice Line

Hours and numbers

Fastest route to a person

1. Have a short summary of your problem ready, with any letters or reference numbers
2. Lines are busiest first thing: if you can't get through, try mid-afternoon
3. Ask what to do next and write it down

Menu shortcuts change often. Tell us if one stops working.

Quietest time to call

Other ways in

Not sorted? Complain

Use the organisation's own complaints form. Advice charities and police services each have an independent review step listed on their site.