Reach a human · Help & advice
Talk to a person at Civil Legal Advice (legal aid)
Check if you can get legal aid and free legal advice.
Standard rate, included in most mobile minutes
0345 345 4345
✓ Number checked on the official website
Hours and numbers
Opening hoursMon to Fri 9am to 8pm, Sat 9am to 12:30pm
Fastest route to a person
- Have a short summary of your problem ready, with any letters or reference numbers
- Lines are busiest first thing: if you can't get through, try mid-afternoon
- Ask what to do next and write it down
Menu shortcuts change often. Tell us if one stops working.
Quietest time to call
Right at opening, midweek
Busiest, avoid if you can
Monday mornings and lunchtimes
Monday mornings and lunchtimes
Other ways in
Online helpgov.uk/check-legal-aid
OnlineMost advice and forms are online, free
Not sorted? Complain
Use the organisation's own complaints form. Advice charities and police services each have an independent review step listed on their site.
Sort it out
Also in Help & advice
Last checked 2026-11-06 · Source