Reach a human · Help & advice
Talk to a person at Financial Ombudsman Service
Free complaints service for banks, insurers and lenders.
Hours and numbers
Opening hoursMon to Fri, 8am to 5pm
Alternative number0300 123 9 123
From outside the UK+44 20 7964 0500
Fastest route to a person
- Complain to the firm first: the ombudsman steps in after 8 weeks or a final response
- Have a short summary of your problem ready, with any letters or reference numbers
- Lines are busiest first thing: if you can't get through, try mid-afternoon
- Ask what to do next and write it down
Menu shortcuts change often. Tell us if one stops working.
Quietest time to call
Right at opening, midweek
Busiest, avoid if you can
Monday mornings and lunchtimes
Monday mornings and lunchtimes
Other ways in
Online helpfinancial-ombudsman.org.uk/contact-us
OnlineMost advice and forms are online, free
Not sorted? Complain
Use the organisation's own complaints form. Advice charities and police services each have an independent review step listed on their site.
Sort it out
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Last checked 2026-11-06 · Source