Reach a human · Help & advice
Talk to a person at Citizens Advice Consumer Helpline
Free advice on faulty goods, refunds and scams.
Free from mobiles and landlines
0808 223 1133
! Number not yet checked on the official website
Hours and numbers
Opening hoursCheck citizensadvice.org.uk for current hours.
Fastest route to a person
- Have a short summary of your problem ready, with any letters or reference numbers
- Lines are busiest first thing: if you can't get through, try mid-afternoon
- Ask what to do next and write it down
Menu shortcuts change often. Tell us if one stops working.
Quietest time to call
Right at opening, midweek
Busiest, avoid if you can
Monday mornings and lunchtimes
Monday mornings and lunchtimes
Other ways in
Online helpcitizensadvice.org.uk/consumer
OnlineMost advice and forms are online, free
Not sorted? Complain
Use the organisation's own complaints form. Advice charities and police services each have an independent review step listed on their site.
Sort it out
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Last checked 2026-11-06