Reach a human · Energy
Talk to a person at EDF
Bills, meter readings, refunds and switching.
Standard rate, included in most mobile minutes
0333 006 9950
✓ Number checked on the official website
Hours and numbers
Opening hoursMon to Thu, 9am to 5pm. Fri, 9am to 4pm. Closed weekends.
Gas emergency (any supplier)0800 111 999
Power cut (any supplier)105
Fastest route to a person
- Say “bill query” or “refund”
- Have your account number ready
Menu shortcuts change often. Tell us if one stops working.
Quietest time to call
Right at opening, Tuesday to Thursday
Busiest, avoid if you can
Mondays, the start of the month and the days after price changes
Mondays, the start of the month and the days after price changes
Other ways in
Text07480 589 950, reply within a working day
Emailhello@edfenergy.com with your account number
Not sorted? Complain
Complain to the supplier. After 8 weeks, or a deadlock letter, the Energy Ombudsman is free.
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Last checked 2026-11-05 · Source