Reach a human · Help & advice
Talk to a person at Energy Ombudsman
Free complaints service for energy and some broadband firms.
Standard rate, included in most mobile minutes
0330 440 1624
! Number not yet checked on the official website
Hours and numbers
Opening hoursCheck energyombudsman.org for current hours.
Fastest route to a person
- Have a short summary of your problem ready, with any letters or reference numbers
- Lines are busiest first thing: if you can't get through, try mid-afternoon
- Ask what to do next and write it down
Menu shortcuts change often. Tell us if one stops working.
Quietest time to call
Right at opening, midweek
Busiest, avoid if you can
Monday mornings and lunchtimes
Monday mornings and lunchtimes
Other ways in
Online helpenergyombudsman.org
OnlineMost advice and forms are online, free
Not sorted? Complain
Use the organisation's own complaints form. Advice charities and police services each have an independent review step listed on their site.
Sort it out
Also in Help & advice
Last checked 2026-11-06