Reach a human · Energy
Talk to a person at Good Energy
Renewable energy bills, meters and solar payments.
Free from mobiles and landlines
0800 254 0000
! Number not yet checked on the official website
Hours and numbers
Opening hoursCheck goodenergy.co.uk for current hours.
Fastest route to a person
- Have your account number and a meter reading ready
- Pick the option for billing or meters, then ask for an adviser
- For a complaint, say “complaint” and ask for a reference
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Quietest time to call
Right at opening, Tuesday to Thursday
Busiest, avoid if you can
Mondays, the start of the month and the days after price changes
Mondays, the start of the month and the days after price changes
Other ways in
Online helpgoodenergy.co.uk
App or online accountMeter readings, bills and direct debit
Not sorted? Complain
Complain to the supplier. After 8 weeks, or a deadlock letter, the Energy Ombudsman is free.
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Last checked 2026-11-06