Reach a human · Energy
Talk to a person at Octopus Energy
Bills, smart meters, tariffs and refunds.
Hours and numbers
Opening hoursMon to Thu, 9am to 5pm. Fri, 9am to 4pm. Email 7 days.
Gas emergency (any supplier)0800 111 999
Power cut (any supplier)105
Fastest route to a person
- Email often gets a named person: hello@octopus.energy
- On the phone have your account number (starts A-) ready
Menu shortcuts change often. Tell us if one stops working.
Quietest time to call
Right at opening, Tuesday to Thursday
Busiest, avoid if you can
Mondays, the start of the month and the days after price changes
Mondays, the start of the month and the days after price changes
Other ways in
Emailhello@octopus.energy
Octopus appMeter readings, bills and messages
Not sorted? Complain
Complain to the supplier. After 8 weeks, or a deadlock letter, the Energy Ombudsman is free.
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Last checked 2026-11-05 · Source