Reach a human · Broadband & TV
Talk to a person at Plusnet
Broadband, billing and leaving.
Standard rate, included in most mobile minutes
0330 123 9123
✓ Number checked on the official website
Hours and numbers
Opening hoursEvery day, 8am to 8pm.
Fastest route to a person
- Say “leaving” or “billing”
- Have your account username ready
Menu shortcuts change often. Tell us if one stops working.
Quietest time to call
8am to 9am, or after 6pm, midweek
Busiest, avoid if you can
Monday mornings and Saturday late morning
Monday mornings and Saturday late morning
Other ways in
Text for a callbackText HELP (broadband) or PHONE (home phone) to 0780 000 8121
Community forumcommunity.plus.net
Not sorted? Complain
Complain in writing. After 8 weeks, or once you get a deadlock letter, take it free to the ombudsman scheme your provider belongs to (Ombudsman Services: Communications or CISAS). The deadlock letter names which.
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Last checked 2026-11-05 · Source