Reach a human · Broadband & TV
Talk to a person at Sky
Billing, leaving, faults and price rises.
Standard rate, included in most mobile minutes
0333 759 1018
! Number not yet checked on the official website
Hours and numbers
Opening hoursCheck sky.com/help for current hours.
Fastest route to a person
- Say “leaving Sky” to reach the retentions team fastest
- Say “billing” for bill questions
- Have your account number or postcode ready
Menu shortcuts change often. Tell us if one stops working.
Quietest time to call
8am to 9am, or after 6pm, midweek
Busiest, avoid if you can
Monday mornings and Saturday late morning
Monday mornings and Saturday late morning
Other ways in
Web chatsky.com/help, Contact us
My Sky appChat and fault checks
Community forumhelpforum.sky.com
Not sorted? Complain
Complain in writing. After 8 weeks, or once you get a deadlock letter, take it free to the ombudsman scheme your provider belongs to (Ombudsman Services: Communications or CISAS). The deadlock letter names which.
PARTNER
Paying too much for broadband?
Compare deals at your postcode in 2 minutes. We may earn a commission.Compare dealsSort it out
Also in Broadband & TV
Last checked 2026-11-05