Reach a human · Energy
Talk to a person at Power cut (105)
Report or check a power cut anywhere in Great Britain.
Hours and numbers
Opening hours24 hours a day, every day
Fastest route to a person
- 105 is free and puts you through to your local network operator, not your supplier
- Have your account number and a meter reading ready
- Pick the option for billing or meters, then ask for an adviser
- For a complaint, say “complaint” and ask for a reference
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Quietest time to call
Right at opening, Tuesday to Thursday
Busiest, avoid if you can
Mondays, the start of the month and the days after price changes
Mondays, the start of the month and the days after price changes
Other ways in
Online helppowercut105.com
App or online accountMeter readings, bills and direct debit
Not sorted? Complain
Complain to the supplier. After 8 weeks, or a deadlock letter, the Energy Ombudsman is free.
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Last checked 2026-11-06 · Source