Reach a human · Supermarkets
Talk to a person at Sainsbury's
Online orders, Nectar, deliveries and refunds.
Hours and numbers
Opening hoursEvery day, 8am to 11pm
Store and products0800 636 262
Fastest route to a person
- Have your order number and the email you ordered with ready
- Pick the option for an existing order, then say “adviser” if a voice assistant answers
- For a refund or replacement, ask for a reference number before you hang up
Menu shortcuts change often. Tell us if one stops working.
Quietest time to call
Weekday mid-morning or after 7pm
Busiest, avoid if you can
Monday mornings and the week before Christmas
Monday mornings and the week before Christmas
Other ways in
Online helphelp.sainsburys.co.uk/help/contact-us
In storeMany returns are quicker at a store till with your receipt or order email
Not sorted? Complain
Complain to the retailer under the Consumer Rights Act. If you paid by card, ask your bank for a chargeback, or use Section 75 on a credit card for items over £100.
Sort it out
Also in Supermarkets
Last checked 2026-11-06 · Source