Reach a human · Supermarkets
Talk to a person at Tesco
Online orders, Clubcard, refunds and store problems.
Hours and numbers
Opening hoursMon to Sat 7am to 11pm, Sun 8am to 10pm
Clubcard0800 591 688
In-store0800 505 555
Fastest route to a person
- For Clubcard points or vouchers, use the Clubcard line, not the main one
- Have your order number and the email you ordered with ready
- Pick the option for an existing order, then say “adviser” if a voice assistant answers
- For a refund or replacement, ask for a reference number before you hang up
Menu shortcuts change often. Tell us if one stops working.
Quietest time to call
Weekday mid-morning or after 7pm
Busiest, avoid if you can
Monday mornings and the week before Christmas
Monday mornings and the week before Christmas
Other ways in
Online helptesco.com/help/contact
In storeMany returns are quicker at a store till with your receipt or order email
Not sorted? Complain
Complain to the retailer under the Consumer Rights Act. If you paid by card, ask your bank for a chargeback, or use Section 75 on a credit card for items over £100.
Sort it out
Also in Supermarkets
Last checked 2026-11-06 · Source