Reach a human · Energy
Talk to a person at So Energy
Bills, meter readings and smart meters.
Standard rate, included in most mobile minutes
0330 111 5050
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Hours and numbers
Opening hoursCheck so.energy for current hours.
Fastest route to a person
- Have your account number and a meter reading ready
- Pick the option for billing or meters, then ask for an adviser
- For a complaint, say “complaint” and ask for a reference
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Quietest time to call
Right at opening, Tuesday to Thursday
Busiest, avoid if you can
Mondays, the start of the month and the days after price changes
Mondays, the start of the month and the days after price changes
Other ways in
Online helpso.energy
App or online accountMeter readings, bills and direct debit
Not sorted? Complain
Complain to the supplier. After 8 weeks, or a deadlock letter, the Energy Ombudsman is free.
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Last checked 2026-11-06