Reach a human · Energy
Talk to a person at Utilita Energy
Smart pay-as-you-go energy, top-ups and meters.
Standard rate, included in most mobile minutes
0345 207 2000
! Number not yet checked on the official website
Hours and numbers
Opening hoursCheck utilita.co.uk for current hours.
Fastest route to a person
- If you've run out of credit, ask about emergency credit straight away
- Have your account number and a meter reading ready
- Pick the option for billing or meters, then ask for an adviser
- For a complaint, say “complaint” and ask for a reference
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Quietest time to call
Right at opening, Tuesday to Thursday
Busiest, avoid if you can
Mondays, the start of the month and the days after price changes
Mondays, the start of the month and the days after price changes
Other ways in
Online helputilita.co.uk
App or online accountMeter readings, bills and direct debit
Not sorted? Complain
Complain to the supplier. After 8 weeks, or a deadlock letter, the Energy Ombudsman is free.
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Last checked 2026-11-06