Reach a human · Tech
Talk to a person at Apple UK
Apple Store orders, returns and getting tech support.
Hours and numbers
Opening hoursMon to Fri 8am to 8pm, Sat and Sun 9am to 6pm
Business purchases0800 058 2222
Fastest route to a person
- For repairs and tech help, book a call back at getsupport.apple.com and Apple rings you
- Have your order number and the email you ordered with ready
- Pick the option for an existing order, then say “adviser” if a voice assistant answers
- For a refund or replacement, ask for a reference number before you hang up
Menu shortcuts change often. Tell us if one stops working.
Quietest time to call
Weekday mid-morning
Busiest, avoid if you can
The days after a new product launch and Monday mornings
The days after a new product launch and Monday mornings
Other ways in
Online helpapple.com/uk/contact
In storeMany returns are quicker at a store till with your receipt or order email
Not sorted? Complain
Complain to the retailer under the Consumer Rights Act. If you paid by card, ask your bank for a chargeback, or use Section 75 on a credit card for items over £100.
Sort it out
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Last checked 2026-11-06 · Source