Reach a human · Tech
Talk to a person at Microsoft UK (and Xbox)
Windows, Office, Xbox and account help.
Standard rate, included in most mobile minutes
0344 800 2400
! Number not yet checked on the official website
Hours and numbers
Opening hoursCheck support.microsoft.com for current hours.
Fastest route to a person
- Beware of pop-ups saying “call Microsoft”: Microsoft never cold-calls or asks you to ring a number on screen
- Have your order number and the email you ordered with ready
- Pick the option for an existing order, then say “adviser” if a voice assistant answers
- For a refund or replacement, ask for a reference number before you hang up
Menu shortcuts change often. Tell us if one stops working.
Quietest time to call
Weekday mid-morning
Busiest, avoid if you can
The days after a new product launch and Monday mornings
The days after a new product launch and Monday mornings
Other ways in
Online helpsupport.microsoft.com
In storeMany returns are quicker at a store till with your receipt or order email
Not sorted? Complain
Complain to the retailer under the Consumer Rights Act. If you paid by card, ask your bank for a chargeback, or use Section 75 on a credit card for items over £100.
Sort it out
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Last checked 2026-11-06