Reach a human · Broadband & TV
Talk to a person at BT
Broadband, landline, billing and complaints.
Hours and numbers
Opening hoursCheck bt.com/help for current hours.
Faults0800 800 151
Textphone18001 0800 800 150
Fastest route to a person
- Say “leave BT” or “complaint” to skip the self-service checks
- Have your account number or BT landline number ready
Menu shortcuts change often. Tell us if one stops working.
Quietest time to call
8am to 9am, or after 6pm, midweek
Busiest, avoid if you can
Monday mornings and Saturday late morning
Monday mornings and Saturday late morning
Other ways in
Web chatbt.com/help, Contact us
MyBT appFault checks and chat
PostCustomer Service Manager, BT, PO Box 334, Sheffield, S98 1BT
Not sorted? Complain
Complain to BT. After 8 weeks, or a deadlock letter, Ombudsman Services: Communications is free (0330 440 1614).
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Last checked 2026-11-05 · Source