Reach a human · Tax
Talk to a person at Tax-Free Childcare (Childcare Service)
Tax-Free Childcare and 30 hours free childcare accounts.
Standard rate, included in most mobile minutes
0300 123 4097
✓ Number checked on the official website
Hours and numbers
Opening hoursMon to Fri, 8am to 6pm. Closed bank holidays.
Textphone0300 123 9232
Fastest route to a person
- Have your National Insurance number or reference number ready
- Listen to the menu once, then pick the closest option. If a voice asks why you're calling, keep it to two or three words
- If you're told to go online, ask once more for an adviser
- Write down the adviser's name, the date and any reference
Menu shortcuts change often. Tell us if one stops working.
Quietest time to call
8am to 8:30am, Tuesday to Thursday, outside January
Busiest, avoid if you can
January (Self Assessment deadline), Mondays and lunchtimes
January (Self Assessment deadline), Mondays and lunchtimes
Other ways in
Online helpgov.uk/government/organisations/hm-revenue-customs/contact/childcare-service-helpline
PostUse the address on your latest letter, and keep a copy
Not sorted? Complain
Use HMRC's online complaint form. If you're still unhappy after two tiers, go to the Adjudicator's Office.
Sort it out
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Last checked 2026-11-06 · Source