Reach a human · Tax
Talk to a person at HMRC VAT
VAT registration, returns, payments and penalties.
Standard rate, included in most mobile minutes
0300 200 3700
✓ Number checked on the official website
Hours and numbers
Opening hoursMon to Fri, 8am to 6pm. Closed bank holidays.
From outside the UK+44 2920 501 261
Fastest route to a person
- Have your VAT registration number ready
- Have your National Insurance number or reference number ready
- Listen to the menu once, then pick the closest option. If a voice asks why you're calling, keep it to two or three words
- If you're told to go online, ask once more for an adviser
- Write down the adviser's name, the date and any reference
Menu shortcuts change often. Tell us if one stops working.
Quietest time to call
8am to 8:30am, Tuesday to Thursday, outside January
Busiest, avoid if you can
January (Self Assessment deadline), Mondays and lunchtimes
January (Self Assessment deadline), Mondays and lunchtimes
Other ways in
Online helpgov.uk/government/organisations/hm-revenue-customs/contact/vat-enquiries
PostUse the address on your latest letter, and keep a copy
Not sorted? Complain
Use HMRC's online complaint form. If you're still unhappy after two tiers, go to the Adjudicator's Office.
Sort it out
Also in Tax
Last checked 2026-11-06 · Source