Reach a human · Energy
Talk to a person at Gas emergency (National Gas Emergency Service)
Smell gas or think there's a gas leak? Call now.
Free from mobiles and landlines
0800 111 999
! Number not yet checked on the official website
Hours and numbers
Opening hours24 hours a day, every day
Fastest route to a person
- Open windows, don't use switches or flames, and call from outside if you can
- Have your account number and a meter reading ready
- Pick the option for billing or meters, then ask for an adviser
- For a complaint, say “complaint” and ask for a reference
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Quietest time to call
Right at opening, Tuesday to Thursday
Busiest, avoid if you can
Mondays, the start of the month and the days after price changes
Mondays, the start of the month and the days after price changes
Other ways in
Online helpnationalgas.com
App or online accountMeter readings, bills and direct debit
Not sorted? Complain
Complain to the supplier. After 8 weeks, or a deadlock letter, the Energy Ombudsman is free.
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Last checked 2026-11-06