Reach a human · Rail & coach
Talk to a person at National Express
Coach tickets, changes and refunds.
Standard rate, included in most mobile minutes
03717 81 81 81
✓ Number checked on the official website
Hours and numbers
Opening hoursEvery day, 8am to 6pm (for journeys in the next 48 hours)
Fastest route to a person
- Have your ticket, booking reference or smartcard number ready
- For a refund or Delay Repay, the online form is usually faster than calling
- Ask for a reference number before you hang up
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Quietest time to call
Mid-morning, midweek
Busiest, avoid if you can
Strike days, Monday mornings and after major disruption
Strike days, Monday mornings and after major disruption
Other ways in
Online helpnationalexpress.com/en/help/contact
Delay RepayClaim online for delays of 15 or 30 minutes or more
Not sorted? Complain
Complain to the train company. After 40 working days, or if you're unhappy with the reply, the Rail Ombudsman is free.
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Last checked 2026-11-06 · Source