Reach a human · Health
Talk to a person at NHS 111
Urgent medical help when it isn't a 999 emergency.
Hours and numbers
Opening hours24 hours a day, every day
Relay UK18001 111
Emergency999
Fastest route to a person
- You can also use 111 online at 111.nhs.uk. For a life-threatening emergency call 999
- Have your NHS number or certificate reference ready
- Choose the option that matches your query, then wait for an adviser
- Write down the date and any reference you're given
Menu shortcuts change often. Tell us if one stops working.
Quietest time to call
Mid-morning on weekdays
Busiest, avoid if you can
Monday mornings and the first hour after opening
Monday mornings and the first hour after opening
Other ways in
Online helpnhs.uk/nhs-services/urgent-and-emergency-care-services/when-to-use-111
OnlineMany applications and renewals are quicker online
Not sorted? Complain
Complain to the service first. If you're still unhappy, go to the Parliamentary and Health Service Ombudsman.
Sort it out
Also in Health
Last checked 2026-11-06 · Source