Reach a human · Health
Talk to a person at NHS Help with Health Costs (prescriptions)
Prescription prepayment certificates, exemptions and penalty charges.
Standard rate, included in most mobile minutes
0300 330 1341
✓ Number checked on the official website
Hours and numbers
Opening hoursMon to Fri 8am to 6pm, Sat 9am to 3pm
HRT prepayment certificate0300 330 2089
Low Income Scheme0300 330 1343
Prescription penalty charges0300 330 9291
Fastest route to a person
- Have your NHS number or certificate reference ready
- Choose the option that matches your query, then wait for an adviser
- Write down the date and any reference you're given
Menu shortcuts change often. Tell us if one stops working.
Quietest time to call
Mid-morning on weekdays
Busiest, avoid if you can
Monday mornings and the first hour after opening
Monday mornings and the first hour after opening
Other ways in
Online helpnhsbsa.nhs.uk/contact-nhs-help-health-costs
OnlineMany applications and renewals are quicker online
Not sorted? Complain
Complain to the service first. If you're still unhappy, go to the Parliamentary and Health Service Ombudsman.
Sort it out
Also in Health
Last checked 2026-11-06 · Source