Reach a human · Pensions & investing
Talk to a person at Pension Tracing Service
Find contact details for an old workplace or personal pension.
Hours and numbers
Opening hoursMon to Fri, 10am to 3pm
From outside the UK+44 191 218 7777
Fastest route to a person
- You can also search online any time at gov.uk/find-pension-contact-details
- Have your account, policy or card number ready, and pass security first
- Say “speak to someone” or choose the option for an existing account or claim
- For a complaint, say the word “complaint” clearly so it gets logged
- Ask for a reference number before you hang up
Menu shortcuts change often. Tell us if one stops working.
Quietest time to call
Mid-afternoon, Tuesday to Thursday
Busiest, avoid if you can
Around 5 April (tax year end) and Monday mornings
Around 5 April (tax year end) and Monday mornings
Other ways in
Online helpgov.uk/find-pension-contact-details
App or online accountMost changes, documents and chat are in the app
Not sorted? Complain
Complain to the firm. After 8 weeks, or a final response letter, the Financial Ombudsman Service is free.
Sort it out
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Last checked 2026-11-06 · Source