Reach a human · Pensions & investing
Talk to a person at Royal London
Pensions, life insurance and investments.
Standard rate, included in most mobile minutes
0345 605 0050
! Number not yet checked on the official website
Hours and numbers
Opening hoursCheck royallondon.com for current hours.
Fastest route to a person
- Have your account, policy or card number ready, and pass security first
- Say “speak to someone” or choose the option for an existing account or claim
- For a complaint, say the word “complaint” clearly so it gets logged
- Ask for a reference number before you hang up
Menu shortcuts change often. Tell us if one stops working.
Quietest time to call
Mid-afternoon, Tuesday to Thursday
Busiest, avoid if you can
Around 5 April (tax year end) and Monday mornings
Around 5 April (tax year end) and Monday mornings
Other ways in
Online helproyallondon.com
App or online accountMost changes, documents and chat are in the app
Not sorted? Complain
Complain to the firm. After 8 weeks, or a final response letter, the Financial Ombudsman Service is free.
Sort it out
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Last checked 2026-11-06