Reach a human · Pensions & investing
Talk to a person at NS&I (Premium Bonds)
Premium Bonds, prizes and savings accounts.
Free from mobiles and landlines
0808 500 7007
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Hours and numbers
Opening hoursMon to Fri 8am to 8pm, Sat and Sun 8am to 6pm. Closed bank holidays.
From outside the UK+44 1772 329880
Fastest route to a person
- Check prizes any time with the prize checker app or online
- Have your account, policy or card number ready, and pass security first
- Say “speak to someone” or choose the option for an existing account or claim
- For a complaint, say the word “complaint” clearly so it gets logged
- Ask for a reference number before you hang up
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Quietest time to call
Mid-afternoon, Tuesday to Thursday
Busiest, avoid if you can
Around 5 April (tax year end) and Monday mornings
Around 5 April (tax year end) and Monday mornings
Other ways in
Online helpnsandi.com/contact-us
App or online accountMost changes, documents and chat are in the app
Not sorted? Complain
Complain to the firm. After 8 weeks, or a final response letter, the Financial Ombudsman Service is free.
Sort it out
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Last checked 2026-11-06