Reach a human · Rail & coach
Talk to a person at South Western Railway
Tickets, Delay Repay and journey help.
Standard rate, included in most mobile minutes
0345 6000 650
✓ Number checked on the official website
Hours and numbers
Opening hoursMon to Fri 9am to 5pm for now (usually Mon to Fri 8am to 8pm, Sat 9am to 6pm, Sun 9am to 4pm)
Fastest route to a person
- Have your ticket, booking reference or smartcard number ready
- For a refund or Delay Repay, the online form is usually faster than calling
- Ask for a reference number before you hang up
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Quietest time to call
Mid-morning, midweek
Busiest, avoid if you can
Strike days, Monday mornings and after major disruption
Strike days, Monday mornings and after major disruption
Other ways in
Online helpsouthwesternrailway.com/contact-and-help/contact-us
Delay RepayClaim online for delays of 15 or 30 minutes or more
Not sorted? Complain
Complain to the train company. After 40 working days, or if you're unhappy with the reply, the Rail Ombudsman is free.
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Last checked 2026-11-06 · Source